| Customer Services
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The Customer Services Division is responsible for ensuring that client expectations are the driving force behind every action and reaction in our business.
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| On-Going Client Contact |
Customer Management Plans ensure frequent contact with our clients, making the delivery of support services possible.
These initiatives typically include:
- Advice and resolution of ad hoc municipal queries
- Regular and scheduled client contact demonstrating sustained cost containment through the contract period.
- Assistance with budgeting of utility costs
- Regular dissemination of information regarding changes in the utility supply industry, impacting the clients business
- Scheduled Technical visits, enhancing cost reductions with minimal impact on operations.
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| Project Management Principles |
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The adherence to Project Management Principles ensures that services delivered to clients are implemented within time, cost and quality parameters. Aiming to establish a win-win situation between client and Venn Diagnostics, the Customer Services Division plays an integral role in ensuring on-going value added benefits to clients.
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