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Implementation and Maintenance Of Benefits
Utility Cost Management Assessment
1. Definition of Service
Many people are unaware that, according to both national and local government legislation, the settling of supply and usage parameters is the responsibility of the consumer. In Venn Diagnostics’ experience, over 25% of consumers countrywide are overcharged for their usage of various utilities.

Venn Diagnostics follows the approach that efficient and cost-effective utility management can be achieved through the systematic gathering and assessment of comprehensive utility information. This information is then used to identify areas for sustainable utility cost reductions.
2. Methodology
Venn Diagnostics aims to optimise effective utility cost management involving three main phases:
2.1 Information Gathering
All information pertinent to the client’s sites and accounts is gathered. This includes: supply agreements; previous utility bills; operational times and processes; meter reading; stand sizes and zoning; and any on-site recycling efforts. This information is then used to determine the following:

    Error Detection - Venn Diagnostics has the database, experience and techniques to identify errors at their source, thereby allowing corrective measures to be implemented.
    Site validation – Double and non-billings are detected, while stand sizes and zoning correctness are confirmed.
    Usage comparison - Metered and billed volumes are compared to industry norms. Expected volumes and fluctuations are verified against capacities, operational times, and industry norms.
    Charge verification – Charging structures, Bylaw dispensations, minimum charges and penalties, volume and early settlement discounts, and any seasonal pricing fluctuations are reviewed.
    Technical assessment - Utility usage risks, inefficiencies and wastage are identified. Supply limitations, capacities and service level requirements are evaluated. Any energy management programmes and maintenance procedures are assessed.
2.2 Opportunity identification and planning
The physical information is correlated with related source documents provided by the client. This information, together with the consultation of supplier legislation, seasonal fluctuations in usage and price, along with concessions and volume discounts are considered and a comparative usage and price analysis is conducted.

A change in one parameter normally affects another. Sophisticated models are used to include every variable utility parameter including supply, usage, wastage, correction, conservation and management, to identify sustainable reductions in utility expenditure.
2.3 Formulating the Utility Cost Management Report
The Utility Cost Management Report records all past and present supplier and usage errors and offers recommendations on how to achieve sustainable utility cost reductions. The report also outlines the actions necessary to effect resolution or elimination of detected errors. The expected outcomes of these actions are noted for future assessments.
3. Client Benefits
  • Venn Diagnostics identifies, effects, maintains and improves utility cost efficiencies enabling clients to focus on their core business.
  • An integrated view of utility cost management, trends and usage is developed.
  • Sustainable cost containment is affected.
  • Specialist technicians are available for consultation.
  • Capital equipment can be supplied if required.
  • No cure no pay i.e., if Venn Diagnostics is unable to find areas of sustainable savings, there is no charge to the client.
  • No interference with normal operating processes.