| Implementation and Maintenance Of Benefits |
| 1. Definition of Services |
The recommendations contained in the Utility Cost Management Report are
implemented by Venn Diagnostics and are then monitored continuously to ensure
client benefits are maintained at optimum levels. Venn Diagnostics identifies
additional opportunities on an on-going basis as our technicians tweak
operational activities, and ensure effective utilisation of resources. Our
specialist Research and Development department keeps pace with industry
role-players to identify larger macro factors that may affect clients’
operations and utility costs.
Efficient and knowledgeable management of utility bills brings peace of mind
and usually results in tangible benefits, which often far exceed the cost of
execution. Venn Diagnostics has the systems, knowledge, contacts and manpower
to achieve these benefits cost-effectively, thus enabling clients to
concentrate on their core business.
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| 2. Methodology |
| 2.1 Implementation |
With its knowledge and understanding of municipalities and their operations,
Venn Diagnostics has established contact points within each utility supplier,
and has the experience to ensure rapid and effective implementation of the
recommendations made in the Utility Cost Management Report. Throughout the
implementation process, an assigned Venn Diagnostics task team communicates
regularly with clients, reporting back on progress.
Project management is key to successful implementation of recommendations made
in the Utility Cost Management Report. Venn Diagnostics has the resources,
contacts and experience to achieve value-added results quickly and efficiently.
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| 2.2 Support services |
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Venn Diagnostics’ on-going involvement and monitoring ensures accountability
and guarantees the accuracy of implemented recommendations made in the Utility
Cost Management Report. A pro-active approach is adopted, offering advice on
usage efficiency, accuracy, safety and efficiency of installed equipment; as
well as the impact of operational changes on utility costs.
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| 2.3 Receiving accounts |
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Utility bills often arrive late or not at all, leading to last-minute payments,
interest charges and potential service cuts. Venn Diagnostics’ established
relationships with suppliers and dedicated account-collection staff, ensures
that all accounts are collected timeously.
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| 2.4 Verifying bills |
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Venn Diagnostics verifies all readings, consumption, demands, basic charges and
tariffs. Errors are detected and rectified as they occur.
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| 2.5 Researching discrepancies |
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Identifying and isolating account errors is crucial but often ignored. Venn
Diagnostics uses comparisons, calculations and extrapolations to establish the
relevance of the various utility costs, using historical seasonal fluctuations
and “industry norm” as benchmarks.
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| 2.6 Resolving problems |
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Venn Diagnostics’ established a relationship with local government and
suppliers ensures rapid problem resolution. The advice of Venn Diagnostics’
technicians is available on request, addressing the client’s queries and
concerns.
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| 2.7 Utility supplier liaison |
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Venn Diagnostics has a nationwide network of contacts throughout the spectrum
of utility suppliers and local government – ensuring quick and efficient
resolution of ad hoc queries and problems.
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| 2.8 Accurate forecasting |
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Venn Diagnostics combines knowledge of utility supplier’s intended price
increases, developments in the utility supply industry, usage efficiencies and
the utility consumption of client’s business processes to provide accurate
utility budgets and forecasts. This facilitates client awareness of anticipated
market changes.
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| 3. Client Benefits |
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Sustainable improvements in utility efficiencies and costs.
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Early warning of any errors or deviations from the implemented recommendations
contained in the Utility Cost Management Report, so that unrealised benefits
can be maximised.
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Timely feedback is given on problem resolution
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Venn Diagnostics manages the relationship with suppliers on the client’s behalf
– thereby saving time, effort and frustration – while allowing the client to
focus on its core business activities.
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Valuable input is provided for future cost projections, project allocations,
accurate forecasts and utility budgets
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Timely and relevant feedback on utility usage.
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One contact point – an experienced “customer focused” partner handles all
utility bills or usage queries.
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Ongoing support and assistance
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An integrated view of utility cost management trends and usage.
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